Policy Statements
Our Policy Statements describe our core purpose, our values, and the principles we are committed to. Our statements mean you are informed about why we at Life Without Barriers will always try our best for you.
Resources
- Child Protection Policy Statement | PDF
- Client and Community Involvement Policy Statement | PDF
- Community and Professional Capacity Building Policy Statement | PDF
- Community Needs Assessment and Planning Policy Statement | PDF
- Complaints and Feedback Management and Resolution Policy Statement | PDF
- Cultural Safety and Appropriateness Policy Statement | PDF
- Diversity and Inclusion Policy Statement | PDF
- Focusing on Positive Outcomes Policy Statement | PDF
- Human Resources Policy Statement | PDF
- Infection Management Policy Statement | PDF
- Information Management Policy Statement | PDF
- Knowledge Management Policy Statement | PDF
- Service and Program Management, Coordination and Evaluation Policy Statement | PDF
Policy Guidelines
You can find out more detail about the principles that guide our work within our Policy Guidelines. Our guidelines describe what we do, how we do it, and who is responsible. You can find out more about how we ensure that we are delivering quality services to you here:
Resources
- Child Safety and Wellbeing Policy Guideline | PDF
- Code of Conduct | PDF
- Conflicts of Interest Policy Guideline | PDF
- Employee COVID-19 Vaccination Policy | PDF
- Group Risk Management Framework | PDF
- LWB Modern Slavery Statement | PDF
- LWB National - Medication Policy Guideline | PDF
- National BIS Team Policy Guideline | PDF
- National Complaints and Feedback Management and Resolution Policy Guideline | PDF
- NDIS LWB 330 Vacancy Management - Policy Guideline | PDF
- NDIS LWB 5500 Health and Wellbeing - Policy Guideline | PDF
- NDIS LWB 5516 My Meals My Way - Policy Guideline | PDF
- NDIS LWB 5700 High Intensity Daily Personal Activities (HIDPA) - Policy Guideline | PDF
- NDIS LWB 5800 Positive Behaviour Support and Restrictive Practices - Policy Guideline | PDF
- NDIS LWB 900 Our Approach - Policy Guideline | PDF
- NDIS LWB 910 Managing Conflict of Interest - Policy Guideline | PDF
- NDIS LWB 925 Preventing and Responding to Violence, Abuse, Neglect, Exploitation or Discrimination - Policy Guideline | PDF
- NDIS LWB 930 Independence and Informed Choice - Policy Guideline | PDF
- NDIS LWB 960 A special person in your life. Book 2 How we help you. Easy English | PDF
- NDIS LWB 960 A special person in your life. Book 1 Your rights. Easy English | PDF
- NDIS LWB 960 Relationships, Intimacy and Sexuality Policy Guideline | PDF
- Policy Guideline Client Contributions Disability | PDF
- Privacy and Confidentiality Policy Guideline - Easy English | PDF
- Privacy and Confidentiality Policy Guideline | PDF
- Privacy Data Breach Response Plan Policy Guideline | PDF
- Redress Applications Outside the National Scheme Policy Guideline | PDF
- Redress Applications Under the National Scheme Policy Guideline | PDF
- Specialist Disability Accommodation Policy Guideline | PDF
- Supporting Clients' Personal Finances - Disability Services - Policy Guideline | PDF
- We Put Children First - Our Stance on Child Safety and Wellbeing | PDF
- Whistleblowers Protection Policy Guideline | PDF
Processes and supporting documents
We work in ways to ensure we can partner with people to change lives for the better. Our Procedures and supporting documents provide clear instructions and resources for specific tasks – these include procedures, forms, and guides. You can find out more about how we work with you here:
Resources
- Information Governance Charter | PDF
- LWB Constitution | PDF
- LWB Governance Charter | PDF
- LWB SDA Tenant Handbook - Part 1 - About LWB - Easy English | PDF
- LWB SDA Tenant Handbook - Part 2 - About You - Easy English | PDF
- LWB SDA Tenant Handbook - Part 3 - About Your Home - Easy English | PDF
- LWB SDA Tenant Handbook | PDF
- My Rights - Nothing about me, without me - Booklet | PDF
- My Rights Easy English - Summary | PDF
- National BIS Team Supervision Framework Procedure | PDF
- National Business Continuity Plan | PDF
- National Client Incident Management - Procedure - Easy English | PDF
- NDIS LWB 310 Vacancy Management - Flowchart | PDF
- NDIS LWB 311 Vacancy Management - Procedure | PDF
- NDIS LWB 415 Your Privacy and Feedback | PDF
- NDIS LWB 450 Consent to Collect and Share Information | PDF
- NDIS LWB 5001 Client Profile | PDF
- NDIS LWB 5001a Client Profile - Procedure | PDF
- NDIS LWB 5002 Lifestyle Support and Shared and Supported Living - Individual Support Plans - Procedure | PDF
- NDIS LWB 5004 Create Your Own ISP Template - Essentials Checklist | PDF
- NDIS LWB 5005 ISP Goal Support Record - Template | PDF
- NDIS LWB 5101 Lifestyle Support - Individual Support Plan | PDF
- NDIS LWB 5111 Short Term Accommodation - Procedure | PDF
- NDIS LWB 5113 Short Term Accommodation - Support Assessment Tool | PDF
- NDIS LWB 5114 Short Term Accommodation - Confirmation of Stay Template | PDF
- NDIS LWB 5115 Short Term Accommodation - Personal Items Checklist | PDF
- NDIS LWB 5116 Short Term Accommodation - Review of Stay | PDF
- NDIS LWB 5117 Short Term Accommodation - Medication Checklist | PDF
- NDIS LWB 5141 Person We Support Goes Missing - Practice Guide | PDF
- NDIS LWB 5143 Person We Support Goes Missing - Action Plan | PDF
- NDIS LWB 5145 Person We Support Goes Missing During Support - Procedure | PDF
- NDIS LWB 5146 Person We Support Missing From Their Home - Procedure | PDF
- NDIS LWB 5147 Person We Support Choosing Not to Answer Their Door - Procedure | PDF
- NDIS LWB 5148 Person We Support Needs Urgent Help - Procedure | PDF
- NDIS LWB 5149 Person We Support Found Deceased During Support - Procedure | PDF
- NDIS LWB 5201 Shared and Supported Living - Individual Support Plan | PDF
- NDIS LWB 5231 Shared and Supported Living - Why We Have House Meetings - Easy English | PDF
- NDIS LWB 5232 Shared and Supported Living - Meeting Reminder - Client Template | PDF
- NDIS LWB 5233 Shared and Supported Living - Client House Meeting Agenda - Easy English | PDF
- NDIS LWB 5235 Shared and Supported Living - Inclusive Meetings - Easy English | PDF
- NDIS LWB 5236 Shared and Supported Living - House Meeting Rules - Easy English | PDF
- NDIS LWB 5237 Shared and Supported Living - Client House Meeting Talk Sheet - Client Template | PDF
- NDIS LWB 5301 Support Coordination - Procedure | PDF
- NDIS LWB 5302 Support Coordination - Practice Guide | PDF
- NDIS LWB 5311A Support Coordination - Client Goal Action Plan | PDF
- NDIS LWB 5311B Support Coordination - Client Goal Action Plan | PDF
- NDIS LWB 5312 Support Coordination - Reasonable and Necessary Supports Checklist | PDF
- NDIS LWB 5317 Client Home Visit - Risk Assessment | PDF
- NDIS LWB 5320 Support Coordination - My Plan on a Page | PDF
- NDIS LWB 5321 Support Coordination - My Support Team | PDF
- NDIS LWB 5322 Support Coordination - My Week on a Page | PDF
- NDIS LWB 5330 Specialist Support Coordination - Quick Reference Guide | PDF
- NDIS LWB 5350 Recovery Coaching Wellness Plan | PDF
- NDIS LWB 5501 Health and Wellbeing - Procedure | PDF
- NDIS LWB 5504 General Health Appointment - Checklist | PDF
- NDIS LWB 5510 Annual Health Assessment - Procedure | PDF
- NDIS LWB 5511 Annual Health Assessment - Checklist | PDF
- NDIS LWB 5514 Oral Health Care - Plan | PDF
- NDIS LWB 5517 My Meals My Way - Procedure | PDF
- NDIS LWB 5520 Nutrition and Swallowing Risk Checklist - Procedure | PDF
- NDIS LWB 5521 Nutrition and Swallowing Risk - Checklist | PDF
- NDIS LWB 5523 Mealtime Support - Procedure | PDF
- NDIS LWB 5526 My Meals My Way - Profile | PDF
- NDIS LWB 5528 Measuring Height and Weight - Procedure | PDF
- NDIS LWB 5530 Personal Care Planning - Procedure | PDF
- NDIS LWB 5531 Personal Care - Plan | PDF
- NDIS LWB 5533 Delivering Personal Care - Procedure | PDF
- NDIS LWB 5536 Bowel Bladder and Continence Support - Procedure | PDF
- NDIS LWB 5538 Uridome Application and Care - Procedure | PDF
- NDIS LWB 5541 Epilepsy and Seizure Management - Procedure | PDF
- NDIS LWB 5543 Seizure Activity - Observation Tool | PDF
- NDIS LWB 5546 Adrenaline Autoinjector - Procedure | PDF
- NDIS LWB 5554 Responding to Unexplained Bruising Suspicious Mark or Injury - Procedure | PDF
- NDIS LWB 5556 Diabetes Management - Procedure | PDF
- NDIS LWB 5558 Blood Glucose Level Testing - Procedure | PDF
- NDIS LWB 5560 Hospital Support Planning - Procedure | PDF
- NDIS LWB 5570 End of Life and Palliative Care - Procedure | PDF
- NDIS LWB 5571 End Of Life Care Plan | PDF
- NDIS LWB 5573 End of Life Care Plan - Quick Reference Guide | PDF
- NDIS LWB 5574 Palliative Care Plan | PDF
- NDIS LWB 5575 Palliative Care Plan - Quick Reference Guide | PDF
- NDIS LWB 5583 Mental Health - Management Plan | PDF
- NDIS LWB 5594 Physical Activity - Assessment | PDF
- NDIS LWB 5600 High Intensity Daily Personal Activities - Procedure | PDF
- NDIS LWB 5610 HIDPA Enema Administration - Procedure | PDF
- NDIS LWB 5611 HIDPA Ostomy Support - Procedure | PDF
- NDIS LWB 5612 HIDPA Rectal Suppository Administration - Procedure | PDF
- NDIS LWB 5613 HIDPA Complex Bowel Care - Plan | PDF
- NDIS LWB 5615 HIDPA Complex Bowel Care Abdominal Massage - Procedure | PDF
- NDIS LWB 5616 HIDPA Digital Stimulation - Procedure | PDF
- NDIS LWB 5617 HIDPA Manual Evacuation Support - Procedure | PDF
- NDIS LWB 5620 HIDPA Bolus Feed - Procedure | PDF
- NDIS LWB 5621 HIDPA Pump Feed - Procedure | PDF
- NDIS LWB 5622 HIDPA Gravity Feed - Procedure | PDF
- NDIS LWB 5623 HIDPA Enteral Feeding Support - Plan | PDF
- NDIS LWB 5625 HIDPA Oral Suctioning - Procedure | PDF
- NDIS LWB 5627 HIDPA Enteral Feeding Nasogastric Tube (NGT) - Procedure | PDF
- NDIS LWB 5628 HIDPA Enteral Feeding Gastrostomy - Procedure | PDF
- NDIS LWB 5629 HIDPA Administration of Medication via Enteral Feeding Tube - Procedure | PDF
- NDIS LWB 5630 HIDPA Spinal Injury - Autonomic Dysreflexia - Procedure | PDF
- NDIS LWB 5631 HIDPA Spinal Injury - Autonomic Dysreflexia - Plan | PDF
- NDIS LWB 5644 HIDPA Administration of Diabetes Medication with Injector Pen - Procedure | PDF
- NDIS LWB 5650 HIDPA Tracheostomy Support - Procedure | PDF
- NDIS LWB 5651 HIDPA Tracheostomy Support - Plan | PDF
- NDIS LWB 5658 HIDPA Intermittent Catheter for Males - Procedure | PDF
- NDIS LWB 5659 HIDPA Intermittent Catheter for Females - Procedure | PDF
- NDIS LWB 5662 HIDPA Indwelling Catheter Support - Procedure | PDF
- NDIS LWB 5663 HIDPA Indwelling Catheter Support - Plan | PDF
- NDIS LWB 5664 HIDPA Suprapubic Catheter Support - Procedure | PDF
- NDIS LWB 5665 HIDPA Suprapubic Catheter Support - Plan | PDF
- NDIS LWB 5670 HIDPA Non-Invasive Ventilation CPAP BIPAP Support - Procedure | PDF
- NDIS LWB 5671 HIDPA Oxygen Therapy Support - Procedure | PDF
- NDIS LWB 5672 HIDPA Non-Invasive Ventilator CPAP BiPAP Support - Plan | PDF
- NDIS LWB 5680 HIDPA Emergency Seizure Medication Administration - Procedure | PDF
- NDIS LWB 5685 HIDPA Severe Dysphagia Support - Procedure | PDF
- NDIS LWB 5690 HIDPA Pressure Injury Support - Procedure | PDF
- NDIS LWB 5691 HIDPA Skin Tear Support - Procedure | PDF
- NDIS LWB 5692 HIDPA Neuropathic Ulcer Prevention and Care - Procedure | PDF
- NDIS LWB 5693 HIDPA Moisture Associated Skin Damage (MASD) Support - Procedure | PDF
- NDIS LWB 610 Client Contribution to Rent and Board - Adjustment Letter | PDF
- NDIS LWB 711 LWB Supports - General Report | PDF
- NDIS LWB 801 Exit and Transition Procedure | PDF
- NDIS LWB 803 Exit - Client Transition Plan | PDF
- NDIS LWB 804 Exit - Client Feedback Form | PDF
- NDIS LWB 903a Access to Translating and Interpreting Service - Quick Reference Guide | PDF
- NDIS LWB 904 Evidencing Consent - Procedure | PDF
- NDIS LWB 905 Evidencing Service Agreement Consent - Procedure | PDF
- NDIS LWB 911 Managing Conflict of Interest - Procedure | PDF
- NDIS LWB 916a Managing Conflict of Interest - Client Factsheet - Easy English | PDF
- NDIS LWB 923 Reportable Incidents - Procedure | PDF
- NDIS LWB 923k Reportable Incidents - Responding to Allegations and Incidents of Sexual Violence | PDF
- NDIS LWB 928 How to Access Advocacy Support – Easy English | PDF
- NDIS LWB 929 Accessing Advocacy Support - Factsheet | PDF
- NDIS LWB 931 Independence and Informed Choice - Procedure | PDF
- NDIS LWB 933a Independence and Informed Choice - Client Factsheet - Easy English | PDF
- NDIS LWB 936 Statement of Informed Choice | PDF
- NDIS LWB 950 NDIS Funded Supports - Standard Terms and Conditions | PDF
- NDIS RC51 Recovery Coaching - Procedure | PDF
- NDIS RC52 Recovery Coaching - Practice Guide | PDF
- NDIS RC56 NDIS Plan Funding and Plan review | PDF
- SIBIS My Right To Feel Safe Guide | PDF
- Your Privacy Factsheet | PDF
We want to hear what you have to say.
We welcome feedback and/or questions from the people we support, their families, carer, other agencies, and the public.
How do I leave feedback or make a complaint?
Get in touch with our services team.
Opening hours (AEST)
Mon - Fri8:30AM - 5PM
Sat - SunClosed
If you have hearing or speech impairment National Relay Service can help you with your call.