"I can come into work and know that I’m supported with what I do," Zachary.
At Woolworths Cabramatta, Zachary has found a workplace and a supportive community who embrace inclusivity. Zachary is a valued team member who has been with the company for nine years, he is also Autistic and has lived experience of the importance of environments that reduce sensory stress.
Image: Zach wearing a Woolworths apron and cap, standing in the produce section and smiling at the camera.
Zachary has faced challenges throughout his life when it comes to changes in routine and managing sensory overload.
"Too much noise stresses me out," he shared.
Thanks to the understanding and flexibility of his co-workers and managers, Zachary has been able to thrive.
"If I’m having a really bad day and I’m all done with my customers, I’ll go into the cooler room and just do another job that’s easier for me to do," he said.
"It feels uplifting. It helps me feel secure. I can come into work and know that I’m supported with what I do."
Over the years, Woolworths has fostered an environment where Zachary feels valued and respected.
"My team and managers have been kind enough to support me through my rough times. It’s a great, supportive environment," he added.
Recognising the needs of customers and team members like Zachary, Woolworths led with way with Quiet Hour, a low-sensory shopping experience. The Quiet Hour initiative, developed in consultation with Life Without Barriers, has rolled out across over 260 stores in Australia, and stands as a shining example of inclusivity in action, allowing team members like Zachary to thrive.
Every Tuesday from 10:30 am to 11:30 am, participating stores dim the lights, turn off music and radio, silence oven buzzers, and minimise other sources of sensory stimulation. Quiet Hour has been celebrated as a game-changer for people with disability.
Image: Five Woolworths staff members stand next to a Quiet Hour sign.
"We’ve heard from our customers there is a need in the community for a low-sensory shopping experience," explained Ian Murphy, Woolworths’ Business Support Manager – Admin and Service.
"Off the back of successful trials, we’re delighted to expand Quiet Hour to select stores nationally for the benefit of even more customers."
Claire Robbs, Chief Executive of Life Without Barriers, applauds the Quiet Hour initiative and Woolworths' commitment to improving access for people with disability.
"It gives people a way to do their shopping and increase their independence in an environment that is not stressful and overwhelming to them."
For Zachary, initiatives like Quiet Hour have made a meaningful impact, both personally and professionally.
"The quiet room here has paintings, adjustable lighting, and reduced noise. It’s a good place to relax," he said.
This environment has also allowed Zachary to connect with colleagues and customers, forming friendships that extend beyond work.
"It feels secure. I feel like I’m supported with the way I live and that I get the work done without any trouble."
By fostering a culture of understanding and care, Woolworths continues to make strides toward greater accessibility and inclusivity, making a difference in the lives of both customers and team members alike.
